Chicago-North
The Director, Revenue Cycle oversees the day-to-day operations of client billing, patient registration, order entry and billing. The Director manages the overall policies, objectives, and projects for revenue cycle billing functions including direct management and oversight of the internal team and outsourced billing related activities.
The Director, coordinates and implements processes and procedures affecting areas of oversight including claims clearinghouse, clearinghouse projects, software use, and claims analyses to ensure the revenue cycle is effective and efficient.
The Director strives to optimize staff performance through technology, process automation, standard operating procedure implementation, and internal controls. Partnering with the Sales and Operations Teams evaluates and optimizes processes to improve the client experience, enhance operational efficiencies, and drive revenue growth.
Essential Job Functions:
- Provides daily overall management and direction to the client services and billing team. Monitors staffing levels and staffs appropriately in all operational areas to avoid disruption to daily operations.
- Seeks opportunity to automate processes through program development and scripting to reduce volume of manual work.
- Collaborates with programming consultant on automation, testing, and refining of automated processes. Prepares and trains team to ensure readiness of process changes.
- Manages the Open Accession Reporting project to produce timely bi-weekly reports for all clients. Assures reports are available and ready for Account Managers. Responds timely to all ad hoc report requests needed to manage collection of client employee’s insurance information.
- Develops protocols for client services to monitor accuracy of client invoices and timelines to follow up on unpaid invoices.