Regional Manager-Southern CA

The Regional Manager is responsible for assuring effective and efficient operational processes including but not limited to communicating, directing, planning, organizing, and financial monitoring to facilitate the delivery of high-quality behavioral health services within the assigned territory.  This position will partner with leaders throughout the organization to drive initiatives, programs, and services to deliver on key initiatives. The Regional Manager of Operations will support and foster an organizational environment that encourages ownership, responsibility, and accountability to accomplish the company’s vision.

Essential Job Responsibilities:

• Responsible for driving financial and operational performance with key performance indicators (KPIs) including the following priority metrics.
  • Ensuring visit volume to budget
  • Employee Productivity
  • Psychology Penetration at facilities
  • Managing Turnover
• Act as a liaison between company administration, facility staff and company employees.
• Responsible for driving operational improvements across assigned territory
• Collaborates with Talent Acquisition team on all clinical openings within their territory.
• Provides leadership and vision for organizational impact and performance.
• Implements an operation-wide performance-based culture.
• Manage multi-disciplinary clinical teams of P/T and F/T mental health professionals, including Psychiatrists, Psychologists, Licensed Clinical Social Workers and Nurse Practitioners in both the inpatient and telehealth services.
• Manages staffing and facility assignments.
• Regularly (at least monthly) checks in with providers assigned to their territory, more frequent check ins preferred.
• Coordinates with and reports to senior company management to provide quality services, promote optimal productivity and drive growth.
• Provides customer service to all client facilities; including ongoing education of regulatory requirements, implementing service programs, securing MD orders where required to secure referrals.
• Coordinates and provides oversight and support for new facility start-ups to ensure that the initiation of services meets facility expectations and supports optimal provider productivity.
• Regular (minimum quarterly) visits assigned facilities to address system and process deficits and ensure facility satisfaction.
• Responsible for collaborating with customers and ensuring the growth of prospective business
• Works effectively with leaders of the organization to foster effective teamwork and managing towards consistently greater effectiveness and consistently improved performance throughout assigned territory
• Provide goal-oriented direction to direct reports; assist with problem-solving as needed
• Ensures all operations are carried out in an ethical, responsible manner.
• Thorough understanding of Payor agreements including Medicare and other government payors
• Evaluates and make recommendations for business development and expansion opportunities within assigned territories. Oversee the implementation of all expansion opportunities within assigned territory
• Provide leadership and mentoring to management staff in establishing objectives related to staffing, policies and procedures
• Work collaboratively with clinical leadership in the development and implementation of new clinical programs
• Recommend, develop, and assist in strategic planning and budget process
• Participates in recruitment and retention of both clinical and non-clinical staff
• Other responsibilities as directed by senior management
• Ability to travel 75%, including occasional overnights

Education:

• Bachelor’s degree or equivalent experience in management, operations, or healthcare related field.
• Master’s degree preferred.

Experience:

• Minimum 3 years of operational and management experience in healthcare setting
• Experience in Behavioral Health Services preferred
• Previous experience in long term care preferred

Skills:

• Advanced critical thinking and problem-solving skills
• Strong leadership and decision-making skills
• Strong communication and team-building skills
• Excellent customer relationship management skills
• Strong change management skills and ability to execute transformational change initiatives
• Advanced organizational and time-management skills with the ability to handle multiple assignments
• Demonstrated ability to prioritize and manage multiple projects
• Knowledge of fiscal management and human resources management techniques
• Self-motivation and the ability to work independently